Zendesk User Guide
CalWin AS has taken in use the web solution Zendesk to follow up all types of small and larger CalWin issues for our customers. You can submit issues to Zendesk by yourself sending an email to firstname.lastname@example.org as shown below.
An issue can be of different character, so it is important that you describe it as accurately as possible. The subject field in the email will also be the subject field in Zendesk.
If your email address is email@example.com the issue will automatically be linked to the customer ‘Trevinduet’ in Zendesk, and assigned to ‘Trevinduets’ CalWin consultant.
The email address firstname.lastname@example.org will also be created as an ‘end user’ in Zendesk, and receive copies of everything that is made of changes or comments on the issue.
‘Anton’ responds to the email in the usual way without thinking that it comes from Zendesk.
A case is open in Zendesk until it is closed by a CalWin consultant. If the case is still not finished because the change that was to be made did not work as intended, then you can open the case again by writing a new comment in the email.
GOOD OVERVIEW OF YOUR OWN ISSUES
Anton can also log in to www.zendesk.com with his username email@example.com, and get an overview of all issues to his company ‘Trevinduet’.
- address https://calwin.zendesk.com/hc/no
- Log in
- Register, to create new user
- Choose “Mine aktiviteter”
- Get an overview of issues that have been registered
- If you want a new inquiry, you can choose to register this here, or send an email to firstname.lastname@example.org